MERCHANDISE RETURN PolicY

ALL SALES ARE FINAL.

Class & Special Event Policies

  • Class Registration Fees include the use of our classroom sewing machines, unless specified otherwise.

  • We accept payment of Registration Fees online, in person or over the phone (credit cards only over the phone).

  • Paying a Registration Fee is the only way you are guaranteed a spot in a class. Spots cannot be “held” without payment.

  • If you need to cancel a registration in a class or and event, you must give 7 days notice so that we have the opportunity to fill your spot. Refunds come in the form of a store credit.

  • No refunds will be given if a cancellation is requested less than 7 days before a class or event is scheduled or after a class has begun. The only exception is if we are able to fill your spot with another person. In that case, you will receive a refund of your Registration Fee in the form of store credit. There are no refunds of Kit Fees.

  • When enrolled in a class, and the participant only attends a portion of the class, no “make-up” time or credit is given for missed class time.

  • Classes are formatted to reach the necessary material in the allotted time, and will end at the scheduled time. Should you not finish your project, instructors and classroom resources may not be available after class ends.

  • No-shows forfeit any refunds.

  • If a class or event is cancelled by The Quilter’s Trunk, Registration Fees will be refunded to original form of payment or store credit.

  • Store credits are good for 6 months from date of issue.

  • If a class or event is sold out, The Quilter’s Trunk will create a Wait List should there be cancellations. Names on the Wait List will be contacted in the order in which they appear until spots are filled.

  • Many classes charge a materials fee for a supply kit. This is done to ensure all participants have the correct supplies, which makes the class more productive for students and the instructors.

  • If a class does not provide a supply kit, we ask that students purchase their class supplies from The Quilter's Trunk. Students will receive a 10% discount on class supplies. Please purchase supplies prior to the start of a class so that you don’t miss class time acquiring supplies.

  • Periodically we ask students to complete some pre-work before class. This generally includes basic cutting of fabric according to pattern instructions. Having the pre-work done before class allows the instructor to use class time for more involved instruction, and gives students a better chance of completing a project during class.

  • If you will be late for a class, we ask that you contact us as soon as possible to let us know. If a student shows up more than 30 minutes after the class has started, we reserve the right to ask that student to reschedule for another session out of consideration for the other students in the class.

  • If the start time of a class is before the regular time the shop opens, TQT will welcome participants into the shop 10 minutes prior to class time to allow time to get set up.

  • Classes are geared towards participants 18 and over, unless specified otherwise. Please do not bring children or other guests to a class with you.

  • The Quilter's Trunk is not responsible for lost or stolen items. Be sure to label any items you bring to a class with identifying information.

  • We ask that class participants refrain from eating or drinking inside TQT.

  • Please turn off cell phones during class. Be courteous to the instructor and other students by taking or making calls/messages during breaks or outside the classroom.